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COVID Protocols At Harlequin, our first commitment is to the health and safety of our staff, our artists, our gig workers, our volunteers, and our patrons. More info

Policies

Exchanges and Donations

All sales are final, tickets are non-refundable. Something come up? No problem. Tickets may be exchanged to another date up to 24 hours before the show for a fee of $5 per ticket. Tickets cannot be changed after the purchased performance date has passed. Tickets may only be exchanged within the purchased production. Subscribers enjoy complimentary exchanges.

Tickets may also be released and donated back to the theater, in which case you will receive a donation tax receipt.

Inclement Weather Policy

If our actors and technicians can make it to the theater, the show will go on. If things get really bad and we simply can’t stage the performance, we will notify ticket holders as soon as possible and do everything possible to transfer tickets to a later date.

If you are unable to use your tickets, please let us know 24 hours in advance, and we will be happy to provide a donation receipt for the cost of your tickets.

Late Seating

We do not guarantee seating after the performance begins. If there is a suitable break in the action, latecomers may be seated at the discretion of the House Manager.

You may be seated in an alternate location, and allowed to take your assigned seat at intermission.

Child Age Recommendations

Each show will have an individual age-recommendation based on the content. In general, we recommend that children be at least 8. Please, no children under 5. No babes in arms.

All children must have a ticket.